GE Appliances Reviews

After sitting on the phone for 2 hours waiting for someone to pick up the phone, when they come on phone it hangs ups. The automatic voice response is a joke. Techs don't even have the common curtsy to call if they are running late or better yet don't even show up twice. No more GE appliances in this house ever! Not even a drop Chris!

7 month delay!?! Really?
I wish I could actually post a review about a product I purchased from GECafe, but it seems I won't be receiving the appliances that I purchased anytime soon! I placed my order for a range, refrigerator, and dishwasher through Home Depot on March 1,2021. I was given a delivery date of May 26,2021... Not great, but I had heard of delays with appliances, so not a huge surprise. Continued checking the order status and still had a date of May 26th stating ‘on schedule'. On 5/18/2021 I received an email from Home Depot regarding delivery titled "Important preparation steps for your new appliance" still giving my delivery date of May 26th. In the evening on May 24th I received a phone call message indicating that my appliances were delayed and the soonest available delivery date would be October 2nd! So you wait until 2 days before delivery is supposed to take place to inform me that I now have to wait another 4 months!?! That's really unbelievably poor customer service. Maybe you could be honest with your customers and let them know up front about this HUGE delay so that an informed decision could be made. GE customer service rep was entirely unhelpful and rather glib about the situation... I really didn't need to hear that GE was founded by Thomas Edison and has been in business over a hundred years. Telling me I can just cancel my order with Home Depot doesn't feel like you value your customers much! Well, my search for different appliances begins! I'll be sure to warn everyone that will listen to beware! Btw... please update your website that indicates these appliances are in stock at Home Depot... Clearly they are not!

I purchased brand new G. E. Washer & Dryer from Tasco Appliances. I have purchased from Tasco in the past with other appliances with no issues.
My new G. E. washer is another story altogether. We received the machines and hooked them up. I put on a load and the machine had a hole in the bottom hose (a manufacturing defect) and flooded my laundry room and basement. We called G. E. and requested a replacement machine. Almost 2 weeks later & a $30 trip to the laundromat, I still do not have a working washing machine. We've sent pictures, as per their request, of the defective part and a technician was sent to fix it(no new machine was offered) and he showed up with the wrong part. They didn't even bother to look at the pictures! The technician stated that they should have replaced the defective machine not try to fix it. He then informed us (after making a phone call) that it will be another 2 - 5 business days for him to come back with the right part. THIS IS SO UNACCEPTABLE & VERY FRUSTRATING. Customer service IS SEVERELY lacking as we had to reach out for over a week to get any action going. Not once did G. E. reach out to us. It is such a shame when you spend over $1600 for new and receive nothing but problems in return. I really am thinking of just returning this washer and demanding my $$ back. I am one fed-up customer!

Haier refrigerator died in less than one year. No service available by phone, email, website. Even registered, they wouldn't recognize my phone number to take my call. The website didn't have the right phone number, no one responded to email, and asking for service online led to 'sorry' or the page just reverted back to what I had already filled out. Nothing works here - phones, website, email. You will get zero customer service and no repair on any appliance you buy from Haier, GE anymore. Worst experience I've ever had with an appliance. Spent hours trying to reach anyone at all. Even Lowe's where I bought it didn't have a working phone number for this company that they sell for!

I must say buyer beware I have a 4 month old washer. It is has 3 major parts broken on it. This company has still not fixed the washer it's been over a month. I have called them over 6 times. All I got was a company is going to call me to fix. Right at this moment I have been going down to the laundromat every week. My washer is now my folding table. What a disappointment.

They don't care for their customers. Their appliances have frequent problems and when you call their technician then they over charge and don't even explain the problem. Never buy GE products again.

Fridge freezer stopped dispensing ice after 6 months. The repair lasted 2 months. Then the $2400 cookstove stopped working after 9 months. Been fighting GE ever since to get them repaired. Couldn't cook over two holiday periods.
Blocked from their Facebook site because they hate the truth.
Terrible company and terrible products. Essentially what I have is $4800 worth of scrap.

Bought a new GE refrigerator because we remodel our kitchen. Two of the three doors were noted to be damaged when taking it out of the box. Very long story short, 3 technician visits, delivery of 4 sets of doors (damaged upon delivery), multiple calls to customer service which results in always being transferred at least 3 times, and still not a good "new" refrigerator. Never again will we buy GE. It is unbelievable when the company will pack a door, with an obvious puncture in the door, and ship it to the customer. Obviously there is no employee pride in their work. Maybe it's time to return it and buy a different brand entirely.

The factory can't get parts so time to replace my appliance model #gfw850ssn0ww serial #vm311772n. First Tech said door interlock switch. He replaced it. Then said wire harness and another part they installed those parts now they are saying the door switch again! Time to talk to Management. This process has been since August. The people i talk to can't speak ENGLISH! Time for results

I purchased an over the range GE microwave and it broke 13 months later. I rarely used it except for heating leftovers and some frozen foods until one day I cooked three potatoes in a row so maybe 15 minutes or so and it just stopped working. I called service and agreed to pay the $99 charge. The service person came and said it would cost about $250.00 to fix which is just about what it costs to buy a new one. $99 down the drain. I will never buy a GE appliance of any kind again. How can a $250 microwave oven rarely used only last 13 months? Garbage, Model JVM3162RJ3SS.

Good: Ease of scheduling and technician very good.
Horrible: Company itself. Diswasher leaked. Seems the foam piece was too large from the vent assembly. Tech said he was replaced over a hundred with a thinner one. (New one costs $25 - cost GE probably pennies)
Service call $99 that covered transportation only. Tech spent less than 10 minutes replacing but the charge was $64 to do that. $99 plus $25 plus $64. This is price gouging AND for a GE defect! We should have been contacted, sent the piece with directions how to replace-SIMPLE! I have lost all respect for this company. Photo. Pink -old yellow-new piece

My parents Ge dryer timer is so hard to turn it keeps breaking the knobs. Bought a new timer and it just as hard to turn. They have several super cheap gears in them that bind up and make it super hard to turn. Never buy a GE dryer.